![]() The interface and approach seems unchanged since about iOS 6. The interface is clunky, relying on an odd pseudo-multi-window approach to access features and remote control desktops. The interface’s type size is also scaled too small, and the client uses a very non-standard set of internal drop-down menus and other controls to bring up features and control settings. The client tool appears to have standard-not Retina-graphics in place, making everything appear blurry. If you need immediate assistance, please access your ProctorU Account and use our Live Chat feature OR Call 1-85.The interface weaknesses are particularly noticeable when using the Mac desktop software to access another system. Here are articles related to how to uninstall ProctorU software from your computer. If you're in a public location, such as work or a library, please contact the IT Administrator for assistance. If you're unsure how to do this, we advise that you contact your internet service provider for assistance. You may add an exception for port 1935 in your firewall, or you may disable it for the duration of your exam. If you are connecting through a home network, it may be blocked by a firewall or anti-virus software. If you are connecting through a work or school network, this may be blocked by your network administrator. Port 1935 is a necessary port that is used for the transfer of video sharing over your network connection. Some ports may be blocked by default and to connect with our services we may need to open those ports. If you had extended troubleshooting we may have needed to open Ports 80, 443, 843, 1935, and or 61613. Increase Volume and Unmute Microphone if applicable.Ensure the microphone's volume is turned up and unmuted up by right-clicking, then click Properties.Ensure a microphone is enabled by right-clicking the device you want to check.Right-click the Sound Icon in the lower right of your screen.Simply reopen any programs you need to remedy this change. When you connected to your proctor our system likely closed some active applications and the proctor may have closed additional applications that were not permitted during your test. Closed Applications that were running when you connected to a proctor.If you have used a Mac or a Windows computer to take your exam here is the possible settings that may have been changed: Re-enable settings that may have been turned off during the launch of your exam. You may then toggle the Do Not Disturb settings on and off from here.Click the icon on the very top right corner of your screen.Enable the checkbox next to the browser that you're using.Check that the selected microphone is picking up the sound by speaking out loud and referencing the input level bar.Select the Correct Microphone if multiple active. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |